Shipping, Cancellation and Refund Policy

MYCrave Consultancy & Services provides professional Intellectual Property services. Almost everything we deliver is a service or a document rather than a physical product, so this policy explains how and when delivery happens in practice.

What we deliver

• Professional services — searches, drafting, filing, prosecution, replies to objections, renewals and advisory work.
• Documents — search reports, draft specifications, filing receipts, application numbers, official correspondence and registration certificates as issued by the relevant registry.
• Physical items — only where specifically agreed, such as printed certificates or hard-copy files posted at your request.

Digital delivery

Documents are delivered electronically to the email address you give us, or through a secure link where files are large or confidential. Delivery is treated as complete when the document reaches that address. Please tell us promptly if your email address changes during a matter, as filing deadlines depend on us being able to reach you.

Delivery timelines

Timelines are agreed in your written scope before work begins, because they depend on the service. As a general guide, search reports and draft documents follow the schedule confirmed at engagement, and filing receipts and application numbers are shared as soon as the registry issues them.

Registry-controlled steps — examination, objections, hearings, opposition and grant or registration — run on the registry’s own timetable. We cannot commit to a date for those, and we do not treat registry delays as a delivery failure on our part. We do tell you where a matter stands whenever its status changes.

Physical dispatch

Where a physical item has been agreed, it is dispatched to the postal address you provide, within India by courier or registered post. Please check the address carefully before we dispatch: items returned because of an incorrect or incomplete address are re-sent at additional cost. Any dispatch charge is quoted in advance and shown separately on the invoice — it is never added silently.

International delivery

Documents for clients outside India are delivered electronically as standard. Where a physical dispatch abroad is requested, courier charges, customs duties and any local taxes are payable by the recipient and are quoted before dispatch.

If something is delayed or does not arrive

Contact us at info@mycrave.co.in or contact@mycrave.co.in, or call +91 76006 90996 or +91 76007 90996. Quote your matter or application number if you have one. We will confirm what was sent, when and to where, and re-send it if it did not reach you.

Online courses and training

Courses are delivered live over Google Meet. On payment you receive an immediate email confirmation and a GST tax invoice; the joining link is emailed before the batch begins. Nothing is physically shipped.

Cancellation and refund policy

This section applies to online course purchases.

• Full refund within 15 days. You may cancel within 15 days of payment and receive a full refund, provided the batch has not yet started.
• Once a batch has started. If you cancel after the first live session, a refund is considered on a pro-rata basis for the sessions not yet delivered, at our discretion. Contact us and we will discuss it.
• If we cancel or reschedule. If we postpone a batch or cannot deliver it, you may move to the next batch or take a full refund, whichever you prefer.
• Free sessions. No payment is taken, so no refund arises.
• Institutional programmes. Faculty development programmes and bulk student cohorts are governed by the written proposal and purchase order, not by this section.

To request a refund, email info@mycrave.co.in with your invoice number. Approved refunds are returned to the original payment method through Razorpay, normally within 5 to 7 working days, though your bank may take longer to show it.

Government fees already paid to a registry cannot be refunded by us, whatever the circumstances.

Fees, cancellation and refunds

Government fees, professional fees, optional stages and taxes are set out separately in our engagement terms, along with our cancellation and refund position. Government fees already paid to a registry cannot be refunded by us.