Feedback & Complaints
Tell us what went well, what did not, or what you still need. Every submission is logged and given a reference number so it can be tracked.
What happens after you submit
Your submission is recorded and sent to the team responsible for that area — feedback, complaints and support requests each go to a different place, so nothing sits in a general inbox.
You will receive an acknowledgement email containing your reference number and the category you selected. Quote that reference in any follow-up and we can find your case immediately.
Please note: we do not publish a guaranteed response time. Your enquiry is reviewed by the responsible team and you will be contacted using the method you choose below. If a matter is urgent, please call +91 76006 90996 rather than waiting.
Never send us passwords, one-time passcodes or full payment card details. We will never ask for them, and you do not need them to raise a complaint.